Refund policy

As a consumer, you have legal rights to:

change your mind and withdraw from the sale contract with Kay Konecna Studio (the “Vendor”), managed by Katarina Konecna, sole trader with registered office 223 St. John Street, London, United Kingdom, for any reason and without incurring any penalty within fourteen (14) days from the date on which you (or someone you nominate) received the products purchased from www.kaykonecna.com. See section 1 below, including the exceptions to this right; or

reject product(s) in certain circumstances, for example because they are faulty or not as described. If so, you shall notify the Vendor within fourteen (14) days of receipt using the online Return Form on the website; if a product becomes faulty after the fourteen (14) days please contact Customer Care before returning any product to us.

 

Right of withdrawal

 

You can exercise your right to withdraw from a contract between you and the Vendor within fourteen (14) days from the date on which you (or someone you nominate) receives the relevant product(s) by using one of the following methods:

1. Online submission to the Vendor of the Return Form found in the Customer Care area, completed in its entirety; in this instance, the Vendor will send you an email confirming that the Vendor has received your return request

2. Make any other clear statement to the Vendor setting out your decision to withdraw from the contract.

 

Once you have exercised your right to withdraw from the sale contract, you must return the products to the Vendor without undue delay and in any event not later than fourteen (14) days after the day on which you notified the Vendor of your decision to withdraw. Please see section 2 below for details of your return options.

You will be refunded for the price of the product or products that were originally purchased, according to the terms provided for in this policy. It is possible to exchange the chosen product(s) for other product(s).

Your right to change your mind and withdraw from a sales contract does not apply in respect of customised or personalised products, or items that were opened or unsealed after delivery. Final sales cannot be returned.

 

Procedure for returning products to the Vendor

 

The Vendor recommends you use signed for postal or courier service for returning products. Please email or post a copy of the receipt of payment as well as the tracking information to the Vendor. The Vendor will pay the return shipping fee on your behalf (except where you are exercising your legal rights to reject products - for example because they are faulty or not as described) and will deduct from your refund a fee which is equal to the cost incurred for delivering the purchased products to your home. Contact Royal Mail or courier of your choice to organise a return. The possibility of tracking each package sent at any time using this shipping method relieves you from any responsibility for loss or damage to the products during transit.

Each returned item must be packaged in its original packaging with any certificate, security seal or other paperwork included with the order, must not be worn or damaged. Original receipt or invoice must be included.

Vendor will check that the return complies with the terms indicated in the Terms and Conditions of Sale as soon as the products have been received, and shall then inform you via email if the return was accepted.

 

Compliance checks for returned product(s)

 

You will be notified if the returned product(s) cannot be accepted because they are not compliant with the conditions indicated above. If so, you can choose, at your own expense, to have the product(s) returned to you. If you do not wish to have the product(s) returned to you, the Vendor shall retain the product(s) and the amount paid for the purchase of the product(s).

We also remind you that, when exercising your right of withdrawal in accordance with section 1 above, you will be liable for any decrease in value of the product(s) returned to the Vendor resulting from any handling of them other than what is necessary to verify their nature, characteristics and functioning. The Vendor may reduce your refund to reflect such decrease in value, up to the total amount you paid for the relevant product(s). For example the Vendor may make a reduction in the following circumstances:

• the product(s) have been used, worn, damaged or washed;

• the identification tag with the disposable seal is not attached to the product(s), or has not been returned. Please note that identification tag constitutes an integral part of each product; and/or

• you have not returned any packaging which is an integral part of a product (such as a dust bag).

You will be informed if the Vendor proposes to reduce your refund for this reason. In this instance, you may (as an alternative to the Vendor providing you with a reduced refund) choose to have the products sent back to you at your own expense.

 

Refund times and procedures

 

If you are entitled to return product(s) to the Vendor and have complied with the conditions set out in this Return Policy, you will receive an email confirming that the return has been accepted (which will include the amount of refund due) and the Vendor will process the refund. The refunded amount will be the full amount you paid for the relevant product(s), subject to any deductions in accordance with section 2.

Whatever the form of payment used, the Vendor will process the refund as quickly as possible and, in any case, within fourteen (14) days from the date it was informed of your decision to exercise your right to return, and once it has checked that the return was carried out in compliance with the above conditions.

 

The time period for refunding the amount paid for purchasing the returned products depends on the form of payment used:

• Purchase by credit/debit card: refund time will depend on the card company, but will normally take place within two billing cycles. The credit's value date will be the same as the original debit. You will not, therefore, suffer any losses in terms of bank interest.

• Payment by PayPal: refunds will be credited to your PayPal account and will be visible immediately. The actual reimbursement of the credit card associated with your PayPal account will depend on the company that issued the card.

 

Identification Tag

 

We remind you that all products sold by the Vendor include an identification tag attached with a disposable seal which is an integral part of the product. Please try on the products without removing the tag and seal. Products returned without the tag and seal will not be accepted unless they are being returned by you in accordance with your legal rights to reject a product (for example, because a product is faulty or not as described).