Customs & Duty
All international shipments are sent via Royal Mail International Delivery: £15 (3-7 days) or UPS International Courier: £25 (2-5 days).
Please note that Kay Konecna Studio includes detailed documents that are necessary to allow for a smooth arrival in your country, however international packages may be subject to customs fees nonetheless. We hope you understand that these charges are outside of Kay Konecna Studio's authority, as they are defined by foreign government officials. These fees are therefore not included in Kay Konecna Studio's shipping prices.
While we are happy to assist with providing copies of the original documents sent alongside the package, these charges are the customer's responsibility to pay. Items that are unclaimed by a customer and returned to our studio will not be reshipped unless all incurred fees are paid for. Please be aware that discounts are included for the original purchases only - they cannot be applied to returns or exchanges of any kind. Kay Konecna Studio does not refund for lost or stolen packages, nor is it responsible for items not received due to an incorrect shipping address.
* Please note that due to current trade laws, we are unable to ship to Russia at this time.
We’re here to help you. Kay Konecna Studio has an amazing staff that is ready to assist with your jewellery enquires. Need something? Don’t hesitate to get in touch with questions or concerns: email@example.com - we’ll do our best to provide honest and speedy service (and hopefully much more).